Soft Skills Courses for corporate
Appraisal Techniques - Course Aims
In order to be sure that the needs and overall goals of the organisation are being met, Managers are given targets. By utilising the skills of their team, managers can delegate work that will ensure that the targets are achieved. To do this properly, managers need to review their staff’s performance, given them feedback on their overall performance and discover each individual's aspirations
Target Audience
Newly appointed managers and supervisors who have to set objectives for and appraise staff.
Assertiveness Skills - Course Aims:
The Oxford English dictionary defines ‘assert’ as: ‘maintain, declare one’s claim to rights’ and ‘assert oneself’ as: ‘insists on one’s rights’. Assertiveness training therefore, focuses on understanding, acknowledging and learning how to declare one’s rights. This training course involves participants in realising their own rights and the right of others in the workplace. Practical activities allow delegate to practice expressing their views, opinions and ideas and to listen the views, opinions and ideas of others. Delegates will also learn to recognise
differences and when not to be assertive.
Target Audience:
Anyone who feels they need to be more personally effective in one to one or group situations, making requests, expressing personal opinions or coping with criticism effectively.
Coaching Techniques- Course Aims:
Managers these days are moving towards empowering their staff and one of the means to this is through coaching. This course aims to introduce the concept of coaching and develop some of the skills needed for successful coaching.
Target Audience:
Anyone who is responsible for members of staff and needs to ensure that they are performing to their best ability.
Counselling Techniques - Course Aims:
Managers these days sometimes find themselves in a situation where counseling skills are required. A manager needs to recognise the difference between coaching and counseling in order to change approach and enable the member of staff to sort out their problems.
Target Audience:
Anyone who is responsible for members of staff and finds that performance issues come from staff’s personal problems which they, as a manager or supervisor, are asked to discuss and assist sensitively.
Customer Care - Course Aims:
Telephone Support Staff are often the only contact a customer has with the organisation; they therefore represent all that is potentially good, or bad, about their Company to the customer. Often Telephone Support Staff bear the brunt of a customer’s frustrations and all too often, because most of us have learnt t avoid conflict, customers are still frustrated at the end of a call, since their fundamental concern has neither been unearthed nor, therefore, dealt with. This course will enable participants to better understand the hidden messages and language that customers use; to understand how to identify and handle telephone types. It will provide them with questioning techniques and improve their listening skills so that they will be better able to deal with customer complaints. It will give them a deeper understanding of how to deliver real quality customer service and how to retain customer loyalty.
Target Audience:
Telephone Support Staff, who spend most of their time dealing with customers by phone, whether helping them with their IT related problems or handling complaints of any nature. They need to understand how “one-stop shopping” operates and how they are expected to be the “one-time fix” for the customer and the true meaning of customer ownership.
Essential Management Skills - Course Aims:
To discuss, understand and practice some of the essential management skills needed to operate in today’s working environment.
Target Audience:
Newly appointed managers and supervisors who have to manage staff in the changing working environment of openness and empowerment.
Facilitation Skills - Course Aims:
To provide individuals with the skills needed to facilitate group activities in the working environment. Increasingly these days IT staff are asked to facilitate or ‘run’ meetings and need to know the people handling skills involved in facilitation to enable the meeting participants come to an appropriate conclusion. This is particularly so where end users and IT people are meeting to discuss major projects. The course is a two day event which involves participants working on processes and procedures that result in successful meeting facilitation through the use of group and individual activities, exercises, formal inputs etc.
Target Audience:
All individuals who are asked to ‘assist’ with the running of a meeting to ensure it runs smoothly
Leadership Skills - Course Aims:
To consider the principles of leadership and practice the personal skills involved in effective team leadership.
Target Audience:
Anyone who has to lead a team in the changing working environment of openness and empowerment.
Assumed Knowledge:
A basic understanding of teams and team dynamics gained from attendance on a
Negotiation For Business Success - Course Aims:
Too often a group will meet to negotiate an internal arrangement for their company and fail to come to a reasonable position - entrenched positions will stop useful negotiation and poor use of interpersonal skills leads to ‘stand off’ positions and win-lose type situations. Aggressive behaviour wins out and the result is not implemented - other meetings, other forces start up and the opportunity of the original meeting, in busy people’s busy diaries, is wasted. Win-lose can lead to a future of even less useful meetings. This course offers the opportunity for an internal group, probably from a number of “competing” departments, to meet and negotiate to a position of success for the company. The steps of the whole negotiation process are amplified by a case study set in an internal negotiation situation in the large company business world.
Target Audience:
Anyone who’s role involves them representing a company department at meetings.
Personal Influencing Techniques - Course Aims:
To introduce delegates to the meaning of ‘personal influence’, what it is and how it can be used to enable them to get what they want from situations where they need to be influential.
Target Audience:
Anyone who feels they would like to be more influential when dealing with other people.
Assumed Knowledge:
No prior formal knowledge or experience is required.
Presentation Techniques for Impact - Course Aims:
90% of business presentations are done for a purpose over and above information giving - they are done to make the audience take some specific action. With this in mind, this course takes a different approach to presentations skills training that focuses upon the actions that the presenter wishes the audience to take after the presentation.
Target Audience:
Anyone needing to make presentations that require the audience to undertake actions following the presentation.
Pre-Requisites:
Each participant must bring the topic and some background information concerning a specific presentation that they have to give within the next six weeks.
Recruitment and Interviewing Skills - Course Aims:
Successful managers and team leaders need the skills to find and recruit the best candidates for their team.
The course is a two day event which involves participants working on processes and procedures that result in successful selection and recruitment decisions through the use of group and individual activities, exercises, formal inputs etc.
Target Audience:
All individuals who have, or are about to have, direct reports - managers, supervisors, team Leaders
Sales Negotiation Skills - Course Aims:
Negotiating sales is a crucial role for many people both in organisations and operating as independents this course provides the opportunity to understand how to prepare for, to conduct and to follow up successful sales negotiations. The steps of the whole negotiation process are amplified by a case study set in a sales/negotiation situation.
Target Audience:
Anyone involved in sales.
Stress Management Techniques - Course Aims:
To understand the nature of ‘stress’, how it impacts us mentally and physically and how we can manage it for our benefit
Target Audience:
Anyone who feels they would like to gain control of any negative stress in their life.
Assumes Knowledge:
No previous formal knowledge of Stress Management is required
To introduce delegates to the activities and techniques that make for effective team building. This will focus on individual actions and team actions that help build effective teams.
Target Audience:
Participants need to be working in teams and have an interest in making their teams more effective.
Telephone Interviewing Skills - Course Aims:
With forty applicants, on average, for every advertised job, the recruitment task is made more difficult, since the process of screening out unsuitable candidates requires more time spent on telephone calls and confidence on the part of the interviewer that he/she has not dispensed with potentially the best recruits. This course enables participants to make less subjective and therefore better judgments on job candidates, by providing them with insights into telephone types; practice at improving their questioning and listening skills and helping to “pick up on” verbal cues alone, which can yield truer information as to a person’s suitability; it will also provide them with a proven structure for telephone interviewing, which will help to overcome the lack of face-to-face signals customarily present in “live” interview situations.
Target Audience:
Human Resource professionals, Recruitment Consultants and Line Managers engaged in recruitment activity; other staff who may be required to partake in recruitment drives and may be called upon to undertake telephone screening of candidates.
Time Management Skills - Course Aims:
To enable delegates to make the most productive use of their days through the use of simple control tools
Target Audience:
Anyone needing to manage their time and work patterns better in order to be more productive during their working hours.